April 2014 Update
1. Overview (click here)
2. How to get paid (click here)
General Overview
1. Welcome
2. Create Video Emails
3. Send Video Emails
4. Address Books
5. E-Subscriptions Form2.0
6. Video Auto Responders 2.0
7. Fusion Wall
8. Video Newsletters
2. Create Video Emails
3. Send Video Emails
4. Address Books
5. E-Subscriptions Form2.0
7. Fusion Wall
FREQUENTLY ASKED PRODUCT QUESTIONS
1. How is my email list size determined?
By the number of unique email addresses in your "Active" Address Book.
2. Do emails that I place in my "Opt-Out" folder count towards my subscription limit?
No, only emails in your "Active" folders count towards your subscription plan.
3. What does Double-Opt in Email Verification mean?
It simply means that your contacts are sent a follow-up email, asking them to confirm if they want to receive Talk Fusion Video Emails, Video Newsletters, invitations, reminders or other email communications from you. Once your contacts click the link to confirm, they are opted in and added to your list.
4. Why does Talk Fusion use Double Opt-in Email Verification?
Double Opt-in is considered an industry standard "Best Practice" for building clean email lists, and for protecting you, your recipients and Talk Fusion from spam complaints and their negative repercussions.
5. If someone chooses to opt-out, are they automatically placed in my "Opt-Out" Folder?
Yes, the contact will be placed in your "Opt-Out" folder, but will not count towards your "Active" folder total.
6. Can I move someone from the "Opt-Out" Folder back to the "Active" folder?
No, once an email address is placed in the "Opt-Out" folder, it cannot be placed back in the "Active" folder. This safeguard will maintain the integrity of your monthly subscription billing.
7. Can Video Emails be created on my mobile device?
With our Fusion On the Go app, Video Emails can easily be created on your iPhone, iPad and Android devices.
8. Why do Talk Fusion Video Emails have videoemaildelivery@talkfusion.com with the name of the sender in parenthesis next to it?
This is called "DomainKeys". It's an Internet standard to authenticate emails that actually come from their claimed domain. Additionally, it ensures a message's contents remain unaltered during transit, so it's helpful in thwarting email spoofing. Many Internet Service Providers (ISP's) including; Yahoo, AOL and Google, now make DomainKeys a mandatory requirement. In other words, if your email does not have DomainKeys, there is a substantial likelihood that it will not be delivered.
9. Why would a Talk Fusion Video Email go into the Junk folder?
Talk Fusion does not guarantee that a Video Email will never go to the SPAM folder. No company in the world can guarantee EVERY email they send will always be delivered directly to the inbox and not the SPAM folder, on occasion. At times, over-aggressive SPAM filters can route a legitimate email to the SPAM folder. What that means is a SPAM filter is set too high and it is causing a "false positive". Simply, it is incorrectly interpreting a legitimate email as possible SPAM. An over-aggressive SPAM filter can block any email; regardless of how legitimate it is. Talk Fusion goes to great measures and expenses to ensure we have the highest delivery rate possible. We are a Return Path Sender Score Certified sender of Video Emails which enables us to increase delivery rates at 40% of all mail boxes. This designation allows us to effectively send and deliver millions of Video Emails, all around the world, every day.
10. Can Talk Fusion guarantee that every Video Email I send will be delivered?No company can honestly make the claim that every single email sent will be delivered. Talk Fusion works tirelessly to ensure the highest possible deliverability rate and currently ranks in the top 1% of all commercial email companies in the world. Click here to learn more about our efforts and the simple steps YOU can take to help ensure superior deliverability.
11. How does Talk Fusion's deliverability rank, on average, according to leading SPAM assessment tools?
SPAM Assassin is the assessment tool used by most leading ISPs. A sender that ranks over five on the SPAM Assassin scale may have deliverability issues. The average Talk Fusion Video Email scores an amazing -5.3 on the SPAM Assassin scale, indicating an incredibly high deliverability rate.
Because ISPs are always adding more SPAM trigger words, there can never be a comprehensive list, but here are some you should definitely avoid:
- Email marketing
- Financial freedom
- Investment decision
No. If an email subscriber wishes to opt-in again, this request must be emailed to support@talkfusion.com
Effective immediately, upon your anniversary date or date of cancellation, you will no longer have access to your Back Office or Video Communication Center. Please Note: Effective May 15, 2013, new Associates and Customers in all countries pay a basic monthly subscription fee of $20 USD (10 SV) for the Starter Package and $35 USD (20 SV) for the Executive and Elite Packages. Customers & Associates currently paying an Annual Fee in the following countries will begin paying the monthly subscription fee starting on their Annual Renewal Date: India, Nigeria, Kuwait, Bahrain, Bangladesh, Nepal, Oman, Philippines, Qatar, Saudi Arabia, Ukraine and the U.A.E.
15. If I do not send any Video Emails for the billing period, am I still charged?Yes, Associates and Customers are not paying for simply "sending" a Video Email. For example, many of the Video Emails may not be watched or re-watched until months after they were originally sent. Regardless of when the Video Emails are sent, Talk Fusion continues to provide the following services:
- Video storage on Talk Fusion's servers
- Storage of all of your email lists
- Answer any SPAM complaints
- Provide feedback loops to over 8,000 ISPs from around the world
- Maintain "opt-in" and "opt-out" lists
- Manage all of your Contact Folders
- Real-time tracking of your Video Emails
Regular monthly subscriptions can be downgraded by sending a downgrade request via email to support@talkfusion.com. Make sure to include your Associate or Customer ID number and the new subscription plan requested in your email. In analyzing your request, we will review the number of email addresses you have listed in your "Active" folder and give you the opportunity to move additional email addresses to your "Inactive" folder, if needed. Once granted, the downgrade will take effect on your next monthly billing date.
16. Can I upgrade or downgrade my Pre-Paid/Paid-in-Full Subscription?
If you need to upgrade your monthly subscription plan, simply choose a new plan amount and your account will automatically be charged the total difference between the two monthly fees for the remainder of the term of your contract. Please Note: Once upgraded, there is no refund of the upgraded plan amount charged and no downgrading can be done until your next annual renewal period.
17. If I chose the Pre-Paid/Paid-in-Full Subscription Option, do I need to remain on that plan?
30 days prior to the expiration of your current year’s plan, you will be given the option to pay in full again to take advantage of the 10% savings over a monthly subscription plan or switch back to monthly payments. The Pre-Paid/Paid-in-Full annual payment may not be canceled or the annual amount refunded after the first 3 days of inception.
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